Frequently asked questions

What is Concierge Phlebotomy?


Concierge Phlebotomy is premier mobile blood drawing service in your home or office with specimen delivery to Quest or Lab Corp. We operate in Indian River County, Florida.




What are the hours of operation?


Hours of Operation are Monday through Friday 7:30 am – 4:00 pm, and Saturday by appointment only.




Why should I choose Concierge Phlebotomy?


We are experienced, qualified, professional and discreet, with many years in the medical profession and we offer the convenience of having this premier mobile service come to you in the comfort of your home or office, whenever you prefer, anywhere in Vero Beach or Indian River County.




How can I request this service?


You may call and request this service if you have a physician’s lab order for blood to be drawn or your physician can fax the lab order to Concierge Phlebotomy directly and we will contact you for an appointment.




Does Concierge Phlebotomy bill my insurance?


No, this is a concierge service billed directly to the patient. However, your laboratory tests will be billed to your insurance by the laboratory performing the testing. For commercial insurance, it may be necessary for your specimens to go to a certain laboratory.




What about Patient Privacy?


Patient privacy is of paramount concern and Concierge Phlebotomy adheres strictly to Patient Confidentiality. Our staff follows all HIPAA State and Federal guidelines to protect your Information.




Do you draw blood on children?


Yes, starting at 4 years of age.




Are technicians licensed and insured?


Yes, our technicians are licensed in the State of Florida and insured.




Does Concierge Phlebotomy perform the testing on specimens?


No, Concierge Phlebotomy only performs the actual blood draw and courier service for your specimen.




What if my physician performs the laboratory testing in their office?


Many physicians have their own laboratory in the office and Concierge Phlebotomy will deliver your lab specimens directly to your physician’s office for testing.




Once Concierge Phlebotomy receives my lab order, how soon will I be scheduled?


If the order is received during normal business hours, the patient is scheduled within the next 24 - 48 hours.




I need fasting bloodwork, what should I do?


This means nothing to eat or drink after midnight. You may drink water.




What if I need my blood drawn as soon as possible.


This is defined as a STAT specimen request. These orders should be immediately requested by phone and never faxed. Your physician’s office may also call in STAT lab requests. Please note that there is a $20.00 fee for STAT requests.




What if I have a standing order for routine blood work?


We can schedule your labs, at your preference for future appointments.




Will I get a reminder call for my scheduled appointment?


When your phlebotomy appointment is scheduled, you will be asked if you would like a reminder call.




What payment methods are accepted?


Payment is due at the time of service and we accept cash or checks.





Contact Us

(612) 968-4302

info@icetimemn.com

Twin Cities Metro Area and 

Western Wisconsin

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